Answers customers can find themselves.
Your customers find their own answers, and the questions that never needed a person stop reaching your inbox. Support gets quieter without a single new hire.
Your team answers the same ten questions all day.
Most support tickets aren't hard — they're repeats. Written down once and made findable, they stop being tickets at all.
From a draft to a public help center.
Write an article, sort it into a category, and flip it to published — it's live on a branded help center your customers can search, no separate CMS to run.
Know which answers actually help.
Every article carries its view count and a helpful / not-helpful vote, so you can tell what's pulling its weight and what needs a rewrite — instead of guessing.
The tickets your team never has to open.
It shares customers with Helpdesk, so every answer someone finds themselves is a request that never reaches the queue — and your agents spend their time on the ones that genuinely need them.
One connected system
The same customers, products and stock run through Knowledge Base and every other app — nothing kept in a separate tool.
Open-core
The core apps are open source, and the whole thing is yours to self-host.
Free, unlimited users
Self-host the Free edition with your whole team on it — no per-seat fees, no seat counting, no trial running out.
Only what you need
Run Knowledge Base on its own, and switch on the rest of the suite when you're ready.
Knowledge base software, answered.
Where do published articles go?+
To a branded, public help center your customers can search and read — the same articles your agents write, published with one toggle.
How do I know an article is working?+
Each article tracks its views and a helpful / not-helpful vote, so you can see what answers questions and what needs a rewrite.
How does it cut ticket volume?+
It sits alongside Helpdesk on the same customers, so the answers people find themselves are the tickets your team never has to open.
Which plans include the Knowledge Base?+
The Knowledge Base is part of the Standard and Enterprise plans, alongside the rest of the Helpdesk suite.
Apps that pair with the Knowledge Base
Run a Knowledge Base — and the rest of your business — in one place.
Join the waitlist and be first through the door when Fullfinity launches.
Join the waitlist